Privacy Policy

This Privacy Policy applies to visitors to twilon.com, prospective customers, trial participants, customer contacts, authorized Parsium administrators and end users, support requesters, and job applicants.

It covers the website, Parsium trials and subscriptions, documentation, onboarding, support, and recruiting. An order form, data-processing agreement, or other customer agreement may include additional terms for a specific subscription.

When you contact Twilon, request a demo or trial, purchase a subscription, or ask for support, we may collect your name, business contact details, role, organization, product requirements, correspondence, billing contacts, invoices, subscription tier, and information you choose to provide.

For employment applications, we may collect resumes, work history, education, professional links, references, location, contact details, salary expectations, and other information submitted with an application.

Our hosting and security providers may automatically receive technical information such as IP address, browser and device type, request time, requested page, and security signals. The contact form uses Google reCAPTCHA to prevent abuse, and Google processes data under its own Privacy Policy and Terms.

If you arrive through a campaign link, the website may store the utm_source value in browser session storage and submit it with a contact inquiry. Twilon does not currently use advertising cookies or cross-site behavioral advertising on this website.

We use personal data to respond to inquiries, provide demonstrations and trials, administer subscriptions and license access, support onboarding, deliver customer support, invoice customers, recruit team members, protect systems, meet legal obligations, and improve our products and services.

Where applicable, our legal bases include performing a contract, taking steps requested before a contract, legitimate business interests, consent, and compliance with legal obligations.

Twilon does not sell or rent personal data. We may share the minimum necessary data with hosting, security, email, CRM, accounting, payment, professional advisory, recruiting, and customer-support providers operating under appropriate obligations.

Contact and support submissions may be stored in Salesforce as Leads or Cases. Job applications may be stored in Twilon's recruiting records. We may also disclose data when required by law, to protect rights or security, or in connection with a business reorganization subject to applicable safeguards.

Customer and subscription data is retained for the active business relationship and afterward as needed for support, legal, tax, accounting, security, and recordkeeping obligations.

Contact inquiries are generally retained for up to twenty-four months after the last communication unless a longer period is required or requested. Employment application data is generally retained for up to twelve months unless you consent to longer consideration. Financial records are retained for the period required by applicable law.

Twilon uses reasonable administrative, technical, and organizational safeguards appropriate to the information and service. These may include transport encryption, access control, protected credential storage, environment separation, audit logging, review procedures, rate limiting, abuse prevention, and incident response.

No system is completely secure. Customers remain responsible for access controls, credentials, backups, approved users, data classification, and security inside their own Salesforce, OpenRouter, and model-provider environments.

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of personal data, object to certain processing, or withdraw consent. Twilon may verify identity and may retain information when required by law or a valid business obligation.

Privacy requests can be submitted through the contact page. If applicable law gives you the right to complain to a data protection authority, you may also contact the authority in your jurisdiction.

Twilon is based in Uruguay and may use service providers in other countries. Parsium may also connect to Salesforce, OpenRouter, and AI providers operating across multiple jurisdictions.

Where required, Twilon uses recognized transfer safeguards and contractual protections for personal data moving between jurisdictions. Customers are responsible for approving the providers and regions used by their configured product workflows.

Residents of California and other jurisdictions may have additional rights under local privacy law, including rights to know, correct, delete, or obtain data. Twilon does not sell personal data or share it for cross-context behavioral advertising as those terms are commonly defined.

Twilon will not discriminate against an individual for exercising a privacy right. Some requests may be limited by legal exceptions or obligations.

The website and Services are intended for business users and are not directed to individuals under eighteen. Twilon does not knowingly collect personal data from children.

The website and Parsium may link to or depend on platforms such as Salesforce, Google reCAPTCHA, OpenRouter, and customer-selected AI providers. Each provider maintains its own privacy and security practices.

Twilon does not control third-party websites or provider policies. Review the applicable terms before creating an account, enabling a model, or transmitting personal or regulated data.

Twilon may update this policy as its products, providers, or legal obligations change. The current version and effective date will be posted on this page. Material subscription-specific obligations remain governed by the applicable customer agreement.

Questions or requests about this policy can be submitted through the contact page.