Trials and subscriptions
Refund & Cancellation Policy
Effective Date: 08-12-2026
This policy explains how Parsium free trials, monthly and annual subscription cancellations, refunds, plan changes, and third-party charges are handled.
1. Scope
This policy applies to paid Parsium Starter, Professional, and Enterprise subscriptions. It supplements the Terms of Service and any accepted order form. If an order form includes different refund or cancellation terms, that order form controls for the applicable subscription.
Starter is available for $29 per user per month or $300 per user per year. Professional is available for $45 per user per month or $456 per user per year. Enterprise terms are stated in the applicable order form.
2. Free trial
Eligible Starter and Professional customers may evaluate Parsium through a thirty-day free trial with no credit card required. You may end a trial at any time without charge.
A no-card trial does not convert into a paid subscription unless you affirmatively accept a paid order.
3. Monthly subscriptions
Seven-day grace period. If you cancel within seven calendar days after the initial monthly purchase or a monthly renewal, you may request a prorated refund for the unused full days remaining in that billing period, less any non-refundable transaction or processing fees.
After the grace period. Monthly subscription fees are non-refundable after the seven-day period. You may still cancel at any time, and access will continue through the end of the paid monthly period.
4. Annual subscriptions
Fourteen-day grace period. If you cancel within fourteen calendar days after the initial annual purchase or an annual renewal, you may request a prorated refund for the unused portion of that annual period, less any non-refundable transaction or processing fees.
After the grace period. Annual subscription fees are generally non-refundable. Twilon may approve a partial refund when Twilon discontinues or materially reduces the purchased Service during the active term, cannot correct a verified material product defect within a reasonable period, or confirms a billing error.
An approved post-grace-period annual refund is calculated from the date Twilon receives the request, based on full unused calendar months remaining after the request month. Twilon may request screenshots, logs, support references, or other reasonable information needed to verify the claim.
Annual subscriptions renew automatically unless canceled before renewal. Twilon will use commercially reasonable efforts to send a renewal reminder at least fourteen days before the renewal date.
5. Plan and user-license changes
Additional user licenses and plan upgrades may be charged on a prorated basis during the current billing period. Plan downgrades and seat reductions normally take effect at the next renewal and do not create a refund for the current paid period.
If a verified billing error causes duplicate or incorrect Twilon charges, Twilon will correct the charge or issue the applicable refund.
6. Third-party charges
Salesforce, OpenRouter, AI model, hosting, and other third-party charges are billed under those providers' terms unless an order form expressly states otherwise. Twilon cannot refund an amount charged directly by another provider.
7. Service credits
When a qualifying service issue affects a paid subscription and you prefer to continue using the Service, Twilon may offer an extension, future discount, or service credit instead of a cash refund. Any offer will state its value, expiration, and conditions in writing.
Service credits are not redeemable for cash or transferable unless Twilon agrees otherwise in writing.
8. Statutory rights
Nothing in this policy limits rights that cannot legally be waived. If mandatory consumer or commercial law provides additional cancellation or refund rights, those rights apply.
9. How to cancel or request a refund
Submit a cancellation or refund request through the contact page. Include the account name, billing email, plan, billing date, and reason for the request. Do not include payment-card details.
Twilon will acknowledge the request within two business days. Eligible refunds are normally submitted to the original payment method within ten business days after approval. Your financial institution may require additional processing time.
10. Policy changes
Twilon may update this policy by posting a revised version and effective date. A change will not retroactively reduce a refund right that applied when Twilon received a valid request.